Hybrid tutorials and targeted follow-up as key elements of a student advice system that is realistic about faculty workload
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Abstract
Providing quality student advice is a considerable challenge, especially with large student cohorts and workload pressures. In this paper we evaluate our student advice system which included asynchronous content in a learning management system, hybrid group tutorials, and targeted individual follow-up support. The academic advice system was developed with two goals. (1) Deliver accessible and high-quality academic support for students at various stages in their academic careers and (2) provide sustainable practices for faculty with various levels of academic tutoring experience. Efficacy of the academic advice system was evaluated through content analysis of student survey responses and satisfaction ratings. Results included 91% positive statements and high mean satisfaction ratings. Additionally, faculty exhibited unanimous commitment to the process. The process may serve as an efficacious example of an academic advice system that suits workload, increases satisfaction, and improves access, all of which may contribute to retention of students and faculty.
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